Job Seeker Satisfaction
The Minnesota WorkForce Center System conducts an ongoing survey of its registered job seeking customers. Each year, approximately 5,000 job seekers answer questions by telephone regarding satisfaction with services received. The survey is part of a system effort to incorporate customer feedback into service improvements.
Summary of Major Findings
**NOTE** - There are no Core Services customers or WSA-level results posted for the Oct 07-Sept 08 period because samples for these time periods did not include Core Services customers. Complete results will be posted once the WFC Customer Satisfaction sample query is updated to reflect new DEED data systems.
- Major findings from the 12 month period, July 07 - June 08
- Review interesting sample customer comments like these: "The resume seminar was very helpful, there was a lot of information that I didn't know, and they really helped me to upgrade my resume" and "They need to do a better job of returning calls. I would call and not hear back from them for at least two days. I would sometimes end up having to call them again."
Background on the Reports
The WorkForce Center System contracts with an outside survey vendor, the Strategic Research Group (SRG) of Columbus, Ohio, to ensure neutrality in interviewing and independence in reporting. SRG reports quarterly and year-to-date results at the end of February, May, August and November. See below for further reports for the entire WorkForce Center System, each program, and each local area or Workforce Service Area (WSA).
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To better understand these reports and how to use them, view the PowerPoint presentation, Guide to MN WorkForce Center System Job Seeker Satisfaction Survey. |
Reports for Entire WorkForce Center System
The Job Seeker Satisfaction results for the most recent 12-months (October 2007 - September 2008) of the survey are now available.
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See the "new and improved" Summary report for the entire WorkForce Center System.* |  |
See the most recently updated Details report for the entire WorkForce Center System.* |
The October 2007 - September 2008 average Minnesota Customer Satisfaction Index (MnCSI) score for the entire WorkForce Center System is 73.1. The score for the entire system may also be expressed as the American Customer Satisfaction Index (ACSI), an index used in the private sector. (Use this link to compare the ACSI score to scores for other organizations.) The October 2007 - September 2008 average ACSI is 73.4.
Learn more about the selection criteria that determine which customers are eligible to be surveyed.
Local Area Reports & Program Reports
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Customer Satisfaction by local Workforce Service Area Look at the results for WorkForce Centers in sixteen WSAs. **NOTE**: No results available for October 2007 - September 2008 because samples for these time periods did not include Core Services customers. Complete results will be posted once the WFC Customer Satisfaction sample query is updated to reflect new DEED data systems. |
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Customer Satisfaction by WorkForce Center Program Look at the results for specific programs provided in WorkForce Centers. **NOTE**: No Core Services program results available for October 2007 - September 2008 because samples for this time period did not include Core Services customers. Complete results will be posted once the WFC Customer Satisfaction sample query is updated to reflect new DEED data systems. |
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Results from Previous Quarters
See Job Seeker Customer Satisfaction Survey results from earlier time periods for entire WorkForce Center System results, WSA results, and program results.
For More Information
Please send questions, comments, or suggestions to improve the measurement
process to wfc.measures@state.mn.us. Also send an e-mail to receive this material in an alternative format, or call 651-259-7190.
* These are PDF Files. To view, get the FREE Adobe Acrobat Reader 
(includes information about accessibility.)